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| Questions
& Answers |
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Q. How does the pricing work?
A. Most prices are for a one day event. If you
need for a longer period, please call our office
for long-term rates. All charges are for time
out, whether used or not.
Q. How and when do I pay?
A. A reservation deposit is due at time of the
original order. All orders must be paid in full
prior to the event or delivery date. We accept
most major credit cards, checks or cash.
Q. When should I make my reservation?
A. Early planning ensures product availability.
It is always best to make a reservation at your
earliest convenience. We take reservations for
many events a year or so in advance. We also take
orders for same day events.
Q. What if I need to change part of
my order?
A. We are a very customer service oriented company.
We realize things do change in event planning
and welcome your call or visit.
Q. Is there a fee for delivery and pickup?
A. Yes. Fees are determined by your location.
Q. Can I specify a certain time for
delivery or pickup?
A. Specific times can be ordered for additional
fees. Standard deliveries or pickups are scheduled
AM or PM.
Q. What if I’m not home when the
truck arrives?
A. Please call our office and instruct where items
are to be placed. Also, we would like all phone
numbers you have available so our drivers may
contact you. If you have left no instructions
and we arrive, it may cost an extra trip fee.
Q. What type of service can I expect
when the truck arrives?
A. Standard delivery/pickup are for drop off only.
If delivery is to be made to a specific floor
or delivery destination requires extra time, an
additional labor fee will apply. Our personnel
are instructed to neatly stack all items in a
mutually convenient place. If you desire all or
some of the items to be setup, please inform your
sales person at time of order. This allows us
to place your order on a truck with the needed
personnel to handle your request.
Q. What is my responsibility for merchandise
return?
A. You have full responsibility of all rental
equipment until a representative of Special Arrangements
arrives. After weekend events we start picking
up orders Monday-Tuesday.
If you have only requested a standard delivery
and pickup, please have all rental equipment broken
down and placed in a accessible area for pickup.
Q. What happens if an item is broken,
damaged or missing?
A. A replacement fee will be charged for all items
broken, damaged or missing.
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